What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account was suspended due to a login form

    Asked by CSSXHTML on September 05, 2012 at 07:41 AM

    I didn't know about login form as I am not allowed to do one. After I make it I realized as it not allowed. Plase unseuspend tha account to be able to erase the login form. Thank you. And anuway, I couldn't put the login form in the web because I dont know

    login form phishing
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    JotForm Support

    Answered by NeilVicente on September 05, 2012 at 08:32 AM

    Since I think the offending form was created without malicious intentions, I went ahead and reactivated your account. While we have already deleted the said form, we will still be monitoring your account for any suspicious activities.

    Enjoy using your JotForm account. Have a great day!

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    Answered by CSSXHTML on September 05, 2012 at 08:34 AM

    Ok NeilVicente. Thanks a lot

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    Answered by pandcproductions on October 02, 2012 at 05:13 PM

    I had a form dissabled yesterday because it was labeled a login form.  I just only want certain people to get to my form.  I have a submit button that routes them to another form.  They are not logging into anything, they are just verifying that they are allowed to use the form.  Is this allowed?

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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 06:09 PM

    @pandcproductions

    Our form builder does not offer loggin functionality, and that is the reason forms that require/ask for a password are ususally red flag by our filter and usually suspended.  It is against our terms of use to have such forms.  We hope you understand our strict stand in this matter and our fight against phishing activities.  We suggest that you remove any fields asking for a password in order to avoid a reocurrance of the issue.  Thank you for understanding!

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    Answered by Zsgorham  on June 19, 2015 at 09:00 PM

    Ok, let me get this straight. Jot forms requires us to join, login, and has a specific code to use the said form on Muse but won't let us create form for the purpose of having members only areas! Double standard! Also, why I won't use it!

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    Answered by Ben on June 20, 2015 at 09:48 AM

    Please note that JotForm does not require anyone to join or register. You can use our JotForm Form Builder as soon as you come to our website - no questions asked.

    Due to this simplicity of getting started and ease of building various forms, our system was abused and as such it was decided that login and (some) registration forms are not allowed - if the form is asking for username and password, it is not allowed.

    In regards to the specific codes - you can use any code you wish to display your jotform on a website, but we have gone ahead and prepared the code with which you will have least amount of work required to have it shown on your website - created by Muse, DreamWeaver, etc.

    Now if you take a look at the forms as well you will notice that you can not really build a login form - only a form that resembles login form and has a motive of stealing login details since for a true login form you need to:

    1. keep the passwords hashed in a database
    2. check the entered password against the one stored in the db
    3. allow or deny access based on the above two.

    Neither of the 3 is possible in a jotform or a form of some other form builder (to my knowledge).

    I always suggest checking out our terms of use to see any details that you might not be sure of: http://www.jotform.com/terms/

    If you have any questions and wish us to assist with them, please do open your own thread by going here http://www.jotform.com/contact/ instead of opening an old thread (from 2012).

    Thank you.