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MBWHSAsked on October 5, 2017 at 8:19 PM
Hi
We use two forms quite heavily and customised PDF's set up that have been working well. Then all of a sudden over the last 24 hours the headers have been dissapearing from the PDF's. The tick box to show headers is usually on, but I can often resolve it by unticking it and then reticking it, waiting a minute or two and then the pdf works. However then they randomly dissapear again!
Has anyone else been having this problem?
https://form.jotform.co/MBWHS/v2-prior-preg---antenatal-history
https://form.jotform.co/MBWHS/--antenatal-history---main-form
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Nik_CReplied on October 6, 2017 at 2:58 AM
I checked your PDF submissions and I see what you're referring to. When I cloned your form and tested, I wasn't able to replicate this issue.
If you didn't do some high customisation of PDF, could you please try resetting of the PDF:
That will reset the PDF layout. Could that possibly work for you?
Please let us know.
Thank you!