Number of entries not matching total number of submissions

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    roxyshox
    Asked on September 05, 2012 at 11:53 AM

    Under the forms tab, my form is saying there have been 198 submissions. However, when I download all the entries into an Excel spreadsheet. Only 179 show up.  Why such a large discrepeancy?  Is a submission somehow different?

     

    Thanks! 

     

    Amanda

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    NeilVicente
    Answered on September 05, 2012 at 12:02 PM

    Amanda,

    Your form was affected by a server glitch that started yesterday. It may or may not be present anymore, but the discrepancy was caused by the submission counter increasing without any real submissions coming in.

    To make up for this inconvenience, I have cleared your account's monthly limits.

    Thank you for your understanding with regard to this issue.

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    springdaletravel
    Answered on September 05, 2012 at 12:26 PM

    Hello, I am also having this problem, though on a larger scale. One of my forms is saying that we have received 1200 new submissions and we are about to reach our monthly limit. Can you please correct this problem so that no one runs into an error submitting one of our forms? Thank you!

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    roxyshox
    Answered on September 05, 2012 at 12:28 PM

    Okay, phew!

    Thank you for such a timely response. :)