What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Number of entries not matching total number of submissions

    Asked by roxyshox on September 05, 2012 at 11:53 AM

    Under the forms tab, my form is saying there have been 198 submissions. However, when I download all the entries into an Excel spreadsheet. Only 179 show up.  Why such a large discrepeancy?  Is a submission somehow different?

     

    Thanks! 

     

    Amanda

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    JotForm Support

    Answered by NeilVicente on September 05, 2012 at 12:02 PM

    Amanda,

    Your form was affected by a server glitch that started yesterday. It may or may not be present anymore, but the discrepancy was caused by the submission counter increasing without any real submissions coming in.

    To make up for this inconvenience, I have cleared your account's monthly limits.

    Thank you for your understanding with regard to this issue.

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    Answered by springdaletravel on September 05, 2012 at 12:26 PM

    Hello, I am also having this problem, though on a larger scale. One of my forms is saying that we have received 1200 new submissions and we are about to reach our monthly limit. Can you please correct this problem so that no one runs into an error submitting one of our forms? Thank you!

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    Answered by roxyshox on September 05, 2012 at 12:28 PM

    Okay, phew!

    Thank you for such a timely response. :)