Forum question keeps posting as PRivate despite efforts to make Public

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    bdoodle
    Asked on October 06, 2017 at 03:06 PM

    Please see the post I just made on Purchase Order coupon processing.  It should be a public question, but it shows up Private. Changing it to Public doesn't help.

    Thanks.

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    Jim_R
    Answered on October 06, 2017 at 04:53 PM

    Hello @bdoodle - The thread you're referring to https://www.jotform.com/answers/1266903 is indeed set to Private as of writing this reply. I asked my colleague who's currently handling your case to mark it as Public.

    To ensure there's nothing wrong with toggling the visibility of forum posts, I gave it a try and the posts that I explicitly marked as private, remained private. While the post that I didn't mark as private remained public.

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    bdoodle
    Answered on October 08, 2017 at 02:09 AM

    It remains Private.  Did  you try to make it Public?

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    Jim_R
    Answered on October 08, 2017 at 04:01 AM

    You're correct - And my colleague also noticed this too. It's odd that it only happens on your thread and I can't reproduce it when I create threads myself.

    He opened a separate ticket for this case and informed our developers about it. We'll keep you apprised when there's an update.

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    bdoodle
    Answered on October 09, 2017 at 10:02 AM

    Thank you.