Why was I suspended?

  • Profile Image
    rotembeauty 
    Asked on October 06, 2017 at 03:51 PM
  • Profile Image
    david
    Answered on October 06, 2017 at 05:40 PM

    We do not allow for the collection of credit card details through forms.  Your "Intake Form for Mental Health Providers" from requests such details.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you would like, we can remove the fields and activate your account.

  • Profile Image
    Rotem 
    Answered on October 09, 2017 at 11:21 AM

    david, can you please remove the credit card payment field from the form and reactivate my account? Thank you!

  • Profile Image
    Rotem 
    Answered on October 09, 2017 at 11:21 AM

    david, can you please remove the credit card payment field from the form and reactivate my account? Thank you!

  • Profile Image
    Nik_C
    Answered on October 09, 2017 at 12:47 PM

    I removed the mentioned fields from your form and re-activated your account.

    If you need to collect payments please use one of our payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Thank you!