Gmail addresses are not receiving notification or autoresponder emails at this time

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    livenow
    Asked on October 06, 2017 at 04:24 PM

    Hi I have some standard forms that I have used for sometime, I haven't changed settings or anything but email notifications seen to have stopped. Can't understand why


    adrian

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    david
    Answered on October 06, 2017 at 06:32 PM

    I checked your account email logs and the emails do look to be sending:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I tested with a couple of my own forms and the emails were being delivered immediately.  Are the emails still not being sent or delayed on your end?

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    david
    Answered on October 06, 2017 at 06:41 PM

    It seems there may be an issue with sending notification emails to Gmail addresses.  I will forward your thread to our developers to have a look.  We will let you know as soon as we have any updates.

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    livenow
    Answered on October 07, 2017 at 02:43 AM
    Thank you. They are working now.
    Adrian
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