I cannot get the form in app to work on mobile phone

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    Asked on October 07, 2017 at 02:32 PM

    I created a Jotform for mobile purposes. It works perfectly on my computer...it also works perfectly in my mobile app builder previewer. However, on my mobile phone, I can't get it to function ... 

    I've tried several different types of template forms....created my own forms and the results are the same.

    Please advise. Thank you. 

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    Answered on October 07, 2017 at 04:35 PM

    I think that is because the form is not loaded in an app browser. You should do that. Our forms cannot work without a browser. What app builder are you using by the way? Did you also publish your app? Can we try it? 

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    Answered on October 07, 2017 at 04:44 PM

    Welvin... Thanks for the response. On the left is where I insert Jotform URL. On the right is what appears in my app. The interesting thing...When I tested in my preview (Shop) its works. But from my phone it does not...

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    Answered on October 07, 2017 at 07:39 PM

    Can you please share to us the URL of your app or website where we can also test the actual form used. 

    I test using the form own URL only on mobile browser and everything is working at this time.

    Perhaps the issue was on the published form on your app. 

    We will wait for your updated response.