How to update Square automatic receipt sender email address?

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    CRYP
    Asked on October 09, 2017 at 09:09 AM

    Hi, 


    My new form and related emails are working great. 

    When people make a donation they are getting a second email, from JotForm with a link to Square's receipt. 

    Is there a way to make this email show it's coming from our organization rather than JotForm? I think it might confuse people. Much like the Thank You email ... I was able to change the sender to our org even though technically it's coming form JotForm. 

    Thanks

  • Profile Image
    Mike_G
    Answered on October 09, 2017 at 10:48 AM

    I would like to apologize for any inconvenience. However, I'm not sure there is an option to update that within Jotform and I believe automatic receipts are set up from Square. May I suggest you check it within your Square account, please?


    You may also find this guide useful — https://squareup.com/help/us/en/article/5212-automatic-receipts#edit_receipt_delivery