Missing submissions on a form submissions page.

  • Profile Image
    segunsjo
    Asked on September 05, 2012 at 03:54 PM

    Hi.

     

    I have a form - http://jotformeu.com/form/21875387415361 - that have total 23 submission - http://anmalan.sportbatsklubben.se/grid/22392111784047 -.

    But when I looked into my Jotform Control panel, "My Forms" just show 21 submission?

    So I missed two submission? Why and where can I find them ??

     

    Best regards, Gunnar S

  • Profile Image
    fxr
    Answered on September 05, 2012 at 04:11 PM

    The form shows 24 submissions on our server.

    Can you try logging out, doing a full browser refresh (usually CTRL+F5 depending on browser) and check again?

     

    Thanks. 

  • Profile Image
    segunsjo
    Answered on September 05, 2012 at 04:17 PM
    Thank you for an fast reply.
    But I have checked on two separate computers, bot Firefox an IE, but the
    same results, 23 submissions?
    Best regads, Gunnar S
    2012/9/5 JotForm Support Forum
  • Profile Image
    Deygus
    Answered on September 05, 2012 at 04:41 PM

    I too have investigated the problem and can confirm what my colleague FXR has stated about our server showing that you have 24 Submitted Entries for this particular form but I also took a deeper look at the Submissions that made it into the Entries List  and it is showing as 23 like you had mentioned.

    I believe this was caused by someone that started your Form and may have changed their mind so they did not finish it which is why it counted as a Submission but was not finished hence the reason for 1 Submission missing. We will continue to investigate the issue and if you have this problem with more entries please let us know.

  • Profile Image
    segunsjo
    Answered on September 05, 2012 at 04:44 PM

    Ok, thank you for the update.

     

    Best regads, Gunnar S

  • Profile Image
    segunsjo
    Answered on September 05, 2012 at 04:47 PM

    Hi again. I have the same problem on my from: http://www.jotform.com/form/10410128850

    It show 61 submissions, but when I looked at the report it show 63?

    http://anmalan.sportbatsklubben.se/grid/22317477231046

    The same error on this submissions, two submissins lost somewhere ??

    Best regads, Gunnar S

  • Profile Image
    EduardoMendez
    Answered on September 05, 2012 at 04:57 PM

    Hi, there was a buggy new release that went out today.  It caused problems with the submission counters, but not with the submissions.  As per our development team, it has been fixed and so we apologize for the inconvenience this may have caused.

  • Profile Image
    segunsjo
    Answered on September 05, 2012 at 05:03 PM

    But, when I count the submission on "My Forms" and compare the with my "grid report" there are missing two submissions on "My Forms", so if I don't create a report I hade miss the two submissions ?

  • Profile Image
    Mike_T
    Answered on September 05, 2012 at 06:27 PM

    No, these submissions will not be missed. We have a small lag issue between our US and EU servers.

    I have created a ticket, and forwarded it to our Technicians to see if we can force synchronization for your account.

    We will get back to you as soon as we have any news.

  • Profile Image
    segunsjo
    Answered on September 06, 2012 at 01:55 AM

    Ok, nice to hear (but there are still a differece with two submissions)

     

    Gunnar

  • Profile Image
    jonathan
    Answered on September 06, 2012 at 02:04 AM

    @Gunnar

    Hi, thank you for the updated reply. For now, we can only wait for the advise from our Next Level support with regards to the inconsistency.

    The dev team will post/update on this thread as soon as they have new update.

    Thanks.

  • Profile Image
    aytekin
    Answered on September 06, 2012 at 03:43 AM

    You have a saved version of the grid on your site. If you are missing some entries on the live site, that might mean you have deleted 2 entries from the submissions. 

  • Profile Image
    segunsjo
    Answered on September 06, 2012 at 04:36 AM

    I don't think so.

    The GRID list (http://anmalan.sportbatsklubben.se/grid/22392111784047)
    will change when I received a new submission.

    The two missing entrys - from 12-09-05, 15:37:12 and 15:53:18 
    (on form http://www.jotform.com/submissions/21875387415361)
    are not deleted by me?

  • Profile Image
    Deygus
    Answered on September 06, 2012 at 12:20 PM

    I would like to also inform you that our development team has migrated our databases to a more powerful server cloud and this caused a replication data delay. Because of a data replication problem between our servers some of the counts were increased incorrectly, but the submissions are correct.

    We would also like to ask that you please check the Data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further.