Jotform jumps to top on mobile when try to submit

  • Kayla_Hughes
    Asked on October 9, 2017 at 11:22 AM

    On an iPhone 5S, every time I try to click submit on my Jotform, it pushes me to the top of the form and I am unable to submit it. 

    Is there anything I can try to fix this?

    Page URL: http://www.advancedcommission.com/new-build/
  • Elton Support Team Lead
    Replied on October 9, 2017 at 12:47 PM

    I assume that you are referring to the form that is shown on a lightbox?

    Jotform jumps to top on mobile when try to submit Image 1 Screenshot 20

    Have you tried using an iframe embed code? See if this helps http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    If not, try adding the ?nojump parameter after the form URL.

    Example:

    https://form.jotform.us/72708507010145?nojump

    Let us know how this goes.

    Thanks

  • Kayla_Hughes
    Replied on October 9, 2017 at 3:46 PM

    Hi, I want the form to pop up when I click on the link, so I do not want to use an iframe. An iframe would imbed the form on the page, correct?

    I tried using the ?nojump paramenter, but I am still having this same issue.

    Thanks.

  • Kevin Support Team Lead
    Replied on October 9, 2017 at 5:58 PM

    I have just checked your page and was able to replicate the issue, it seems to happen since your website is loaded under HTTP while the JotForm form is loaded under HTTPS. 

    Jotform jumps to top on mobile when try to submit Image 1 Screenshot 20

    I'm not sure which embed code did you use, but it seems like the pop-up is opened using the code on your webpage. If this is the case then you could just replace the current Jotform embed code and place the new one using the iFrame, the pop-up should still appear and the form should be embedded in it. 

    Please try placing the iFrame code instead, let  us know how it goes.