What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Secure SSL submissions

    Asked by conniptionPRINTS on September 05, 2012 at 06:41 PM

    Can you help me? My account reads that I have used 4 of 10 secure submissions but I can only read 1 it states there are 3 in there but I can't see them. 

    Where might they be hiding? 

    Thanks for your help!

    Page URL:
    http://www.jotform.us/conniptionPRINTS/cpdesignerapp

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    Answered by ItalyTech on September 05, 2012 at 06:45 PM

    Hi and thanks for contacting us. Your submission counter show that you've used 1 ssl submission and not 4. Please clear your browser cache, login again and let us know if this solve this error. Thanks. Alessandro

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    Answered by conniptionPRINTS on September 05, 2012 at 06:55 PM

    it still reads 4

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    Answered by ItalyTech on September 05, 2012 at 06:57 PM

    Can you try to logout and then login again please ? Your counter maybe is fixed now. Thanks. Alessandro

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    Answered by conniptionPRINTS on September 05, 2012 at 06:58 PM

    k

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    Answered by conniptionPRINTS on September 05, 2012 at 06:59 PM

    yeah no, it didn't work

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    Answered by conniptionPRINTS on September 05, 2012 at 07:33 PM

    It is still not working!  I've logged out several times

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    Answered by pinoytech on September 05, 2012 at 09:25 PM

    Hi,

    Sorry for any inconvenience that may have caused. I use chrome, IE, Firefox to check your account's SSL Submission I wasn't able to reproduce the same issue you have now. I do only see 1 SSL submission in my end. May I ask you if what browser you use now? Have you tried already using other browser to check your SSL submission? If not, please give a try.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!