Salesforce Integration - No Contact being created

  • ensigncd
    Asked on October 10, 2017 at 3:22 PM

    I have set up the salesforce integration. But when I submit the simple form, the data doesn't show up in salesforce. 


    What's up. 

  • liyam
    Replied on October 10, 2017 at 4:22 PM

    I checked your form Blue Sky Contact form (https://www.jotform.com/72825723248158) but it appears that your integration with Salesforce is not properly authenticated with your form. Can you check that out and try completing the integration process of your form?

    Thanks.

  • ensigncd
    Replied on October 10, 2017 at 4:27 PM

    Integration says it is authenticated: 

    1507667159Screen Shot 2017 10 10 at 4 Screenshot 10


    Integrations says it is up and running. 

    1507667193Screen Shot 2017 10 10 at 4 Screenshot 21


    Still no Lead: 

    1507667234Screen Shot 2017 10 10 at 4 Screenshot 32

  • liyam
    Replied on October 10, 2017 at 4:58 PM

    Can you switch the settings for Duplicate Check to Always Update Existing Entry, then please try making a submission again.

    15076690102017 10 11 0455 Screenshot 10

    If the problem persists, please let us know.

  • ensigncd
    Replied on October 11, 2017 at 9:17 AM

    1507727838Screen Shot 2017 10 11 at 9 Screenshot 10

    1507727846Screen Shot 2017 10 11 at 9 Screenshot 21

    1507727856Screen Shot 2017 10 11 at 9 Screenshot 32

  • Kevin Support Team Lead
    Replied on October 11, 2017 at 11:34 AM

    I have just tested the integration on my end and it seems to be working as expected, please note that there may be some things causing the miscommunication on the integration. 

    1. Try disabling the sandbox mode: 

    Salesforce Integration No Contact being created Image 10

    2. Make sure you have mapped the same field types, sometimes the integration may not behave as expected since a check box is mapped with a dropdown. 

    3. The list you have selected should have required fields, please make sure those fields are mapped on the wizard, otherwise this may be causing the issue: 

    Salesforce Integration No Contact being created Image 21

    I hope this helps.