login email vs address in the "Recipients Email" box

  • goco
    Asked on October 11, 2017 at 8:47 AM

    Under "Settings"->"Email", I have chosen a "Recipients Email" that is different from my login email.  But each time I select the "TEST EMAIL" button the system sends a test email to my login email rather than to the one I have in the "Recipients Email" box.   I know I would need to upgrade to have multiple emails in the "Recipients Email" box, but can I have just one?

    Thank you

  • Marvih
    Replied on October 11, 2017 at 10:21 AM

    Please test by sending a form submission.

    login email vs address in the Recipients Email box Image 10


    I have tried doing a submission in your form, were you able to receive the email notification from the email in your recipient email ?

  • Marvih
    Replied on October 11, 2017 at 10:28 AM

    You can also check the email history on your account by going to your
    login email vs address in the Recipients Email box Image 10

    You can see that it was sent to your alternate email account.

  • goco
    Replied on October 11, 2017 at 10:43 AM
    Thank you for helping Marvih. That was actually my wife's email but I've
    since changed it to one I have access to.  Can you please try again?
    ...
  • goco
    Replied on October 11, 2017 at 10:43 AM
    Does that mean the results of me doing a test on the survey form were
    sent to that email?
    ...
  • Marvih
    Replied on October 11, 2017 at 11:40 AM

    Yes that is correct. I tried to do another test unfortunately it seems you enabled the Unique Submissions which means I cannot send any submission anymore on my end.

    But upon checking the email notification setup it should send correctly to the new email address which is "goco15@gmail.com"

     

  • goco
    Replied on October 11, 2017 at 3:43 PM
    Optimistically yes, that and I cleared the cache which I assume will
    throw out all the test data.  Thank you again for your help, I'll keep
    my fingers crossed :)
    ...
  • Marvih
    Replied on October 11, 2017 at 4:56 PM

    You are welcome let us know if it doesn't correctly send to the right email address. You can check it in your email history like the example image above.