login email vs address in the "Recipients Email" box

  • Profile Image
    goco
    Asked on October 11, 2017 at 08:47 AM

    Under "Settings"->"Email", I have chosen a "Recipients Email" that is different from my login email.  But each time I select the "TEST EMAIL" button the system sends a test email to my login email rather than to the one I have in the "Recipients Email" box.   I know I would need to upgrade to have multiple emails in the "Recipients Email" box, but can I have just one?

    Thank you

  • Profile Image
    Marvih
    Answered on October 11, 2017 at 10:21 AM

    Please test by sending a form submission.

    1507731664142.png


    I have tried doing a submission in your form, were you able to receive the email notification from the email in your recipient email ?

  • Profile Image
    Marvih
    Answered on October 11, 2017 at 10:28 AM

    You can also check the email history on your account by going to your
    1507732052144.png

    You can see that it was sent to your alternate email account.

  • Profile Image
    goco
    Answered on October 11, 2017 at 10:43 AM
    Thank you for helping Marvih. That was actually my wife's email but I've
    since changed it to one I have access to.  Can you please try again?
    ...
  • Profile Image
    goco
    Answered on October 11, 2017 at 10:43 AM
    Does that mean the results of me doing a test on the survey form were
    sent to that email?
    ...
  • Profile Image
    Marvih
    Answered on October 11, 2017 at 11:40 AM

    Yes that is correct. I tried to do another test unfortunately it seems you enabled the Unique Submissions which means I cannot send any submission anymore on my end.

    But upon checking the email notification setup it should send correctly to the new email address which is "goco15@gmail.com"

     

  • Profile Image
    goco
    Answered on October 11, 2017 at 03:43 PM
    Optimistically yes, that and I cleared the cache which I assume will
    throw out all the test data.  Thank you again for your help, I'll keep
    my fingers crossed :)
    ...
  • Profile Image
    Marvih
    Answered on October 11, 2017 at 04:56 PM

    You are welcome let us know if it doesn't correctly send to the right email address. You can check it in your email history like the example image above.