Not getting any submissions uploaded to Dropbox anymore

  • Profile Image
    fsfa
    Asked on October 11, 2017 at 09:30 AM

    Hello! One of my forms is integrated to deliver files to Dropbox and was working beautifully until a couple of weeks ago. Is there anything I can do to correct this problem? At one point I saw a note flash by that Jotform was experiencing difficulty with Dropbox Integration, but I have seen nothing since. Currently, I receive the email notification, but nothing to going to Dropbox anymore.

    Thanks so much!

    Denise

  • Profile Image
    Mike_G
    Answered on October 11, 2017 at 11:19 AM

    I would like to apologize for any inconvenience. We will be glad to help you with your concern.

    May we just know the form you're having issues with as I see two of your recent forms are integrated with Dropbox? If possible, can you can you share with us how the Dropbox integration is set up with your form, please?

    You can also try editing the integration and resave it after to see if that will make any difference.

    1507735119t11_17_11.png

    We will wait for your response.

  • Profile Image
    fsfa
    Answered on October 12, 2017 at 11:43 AM
    Thank you, Mike.
    Removing the integration and resetting it corrected the problem.
    Thanks for your help!
    Marie Craig, director
    Fountain Street
    460C Harrison Avenue, Suite #2, Boston MA 02118
    617.292.4900
    fsfaboston.com
    [image: Fountain Street Fine Art]




    ...