What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jot Forms do not refresh when i click save

    Asked by nrgfitness on September 06, 2012 at 01:46 AM
    Jot Forms does not refresh when i click save

    After making some changes on all of my forms it automaticly saved it the first time, but now if i change anything and save it nothing happens. Any ideas?

    I thought it might be my browser history, so Ive cleared that out and its still the same

    Colin

    Page URL:
    http://www.nrgbootcamp.co.uk/

  • Profile Image
    JotForm Support

    Answered by jonathan on September 06, 2012 at 01:58 AM

    Hi Colin,

    I tried checking your boot camp website for the form that was used. I cannot seem to find it though.

    Can you please tell is which among form you have this issue? We will then check further.

    Please update us.

    Thanks.

  • Profile Image

    Answered by nrgfitness on September 06, 2012 at 04:13 AM

    I changed all of our jotforms to match our our new website as it was only launched this week. Although, we did seem to have a few errors when we were trying to update the residential bootcamp jotform on the Ultra Camps page.

  • Profile Image
    JotForm Support

    Answered by mliz on September 06, 2012 at 08:29 AM

    Hi there,

    I cloned the form from the Ultra Camps page however I was not able to replicate the issue with the saving. Were there any updates done on your local machine before this happened? Can you also check whether JavaScript is enabled as well.

    If this is still happening please let us know the details such as the browser version.

    Thanks!

  • Profile Image

    Answered by nrgfitness on September 06, 2012 at 11:33 AM

    I think our web guy was doing an update somewhere and this had stopped it from refreshing the forms on the website.

    Thanks anyway for all your help

    Colin

  • Profile Image
    JotForm Support

    Answered by Deygus on September 06, 2012 at 01:53 PM

     

    I would also like to point out that our development team had migrated our databases to a more powerful server cloud and this caused a replication data delay. Because of a data replication problem between our servers some of the counts were increased incorrectly, but the submissions are correct. Although this may not have incurred an exact issue related to your problem it might have resulted in the reason as to why you were not able to save your forms properly.

    We would also like to ask that you please check the Data on Excel and compare it to your emails, and if you see any missing entries in the Excel, or if you are still having problems with saving your forms then please let us know and we will look into it further.