What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is email sent via Jotform?

    Asked by oldguy on January 29, 2011 at 05:36 AM

    I use a basic "Contact Us" form and it's great. I have set it up so that when a user Submits his question the email is sent to a specific address. Works fine - but - the email is clearly first sent to Jotform from where it is forwarded.

    Why is this?

    Thanks for an excellent tool.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 31, 2011 at 07:10 AM

    Browsers cannot send email. The email needs to be sent from an email server. That's why JotForm servers send emails. 

    If you would like to change the "From" address on your email, that's possible though.

    To change sender/from email address on a form, open your form on the Form Builder and then:

    1. Click on "Setup and Share" tab,

    2. Click on "Email Alerts",

    3. Select "Notification",

    4. Click on "Reply-to and Recipient Settings",

    5. Change "Sender E-mail" at the top.  

  • Profile Image

    Answered by gilerr on September 27, 2011 at 10:23 AM

    Recently I found out in Notification and Auto Responder email, "via jotform.com" and "mailed-by jotform.com" (which are not present previously) are displaying together with Sender name and email if the recipient is using Gmail account.

    Any idea on this? Thank you.

  • Profile Image

    Answered by allanftd on September 27, 2011 at 02:22 PM

    Hi gilerr,

    This "issue" is inherent to Gmail only (so far). They have introduced this new feature as explained in this Gmail Help page - https://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=1311182

    We apologize for any inconvenience. Please let us know if you have any other questions or concerns.

    Thank you for using JotForm,

    Allan