Why is email sent via Jotform?

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    Asked on January 29, 2011 at 05:36 AM

    I use a basic "Contact Us" form and it's great. I have set it up so that when a user Submits his question the email is sent to a specific address. Works fine - but - the email is clearly first sent to Jotform from where it is forwarded.

    Why is this?

    Thanks for an excellent tool.

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    Answered on January 31, 2011 at 07:10 AM

    Browsers cannot send email. The email needs to be sent from an email server. That's why JotForm servers send emails. 

    If you would like to change the "From" address on your email, that's possible though.

    To change sender/from email address on a form, open your form on the Form Builder and then:

    1. Click on "Setup and Share" tab,

    2. Click on "Email Alerts",

    3. Select "Notification",

    4. Click on "Reply-to and Recipient Settings",

    5. Change "Sender E-mail" at the top.  

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    Answered on September 27, 2011 at 10:23 AM

    Recently I found out in Notification and Auto Responder email, "via jotform.com" and "mailed-by jotform.com" (which are not present previously) are displaying together with Sender name and email if the recipient is using Gmail account.

    Any idea on this? Thank you.

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    Answered on September 27, 2011 at 02:22 PM

    Hi gilerr,

    This "issue" is inherent to Gmail only (so far). They have introduced this new feature as explained in this Gmail Help page - https://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=1311182

    We apologize for any inconvenience. Please let us know if you have any other questions or concerns.

    Thank you for using JotForm,