- WTAAWitzAsked on October 12, 2017 at 03:38 AM
I entered the SMTP informations to send the autoresponder from my own email adress. But didn't work. What can I do???
This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert
- JotForm SupportRoseAnswered on October 12, 2017 at 08:46 AM
Please note that our system does not check the correctness of entered SMTP credentials. In other words, even though you enter wrong credentials, your email is added as a sender email. On the other hand, when your form is submitted, if the SMTP credentials as wrong, sender email returns automatically to email@example.com.
So, I can suggest you to check your credentials and try with the right ones.
- WTAAWitzAnswered on October 12, 2017 at 03:35 PM
Thank you very much and please excuse my fault. I checked host, username and passwort multiple times, but the Security Protocol was wrong. No it works fine! :)
- JotForm SupportEltonCrisAnswered on October 12, 2017 at 04:14 PM
Glad to hear it worked now. Cheers!