I entered the SMTP informations to send the autoresponder from my own e

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    WTAAWitz
    Asked on October 12, 2017 at 03:38 AM

    I entered the SMTP informations to send the autoresponder from my own email adress. But didn't work. What can I do???



    This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert

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    Rose
    Answered on October 12, 2017 at 08:46 AM

    Please note that our system does not check the correctness of entered SMTP credentials. In other words, even though you enter wrong credentials, your email is added as a sender email. On the other hand, when your form is submitted, if the SMTP credentials as wrong, sender email returns automatically to noreply@jotform.com

    So, I can suggest you to check your credentials and try with the right ones. 

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    WTAAWitz
    Answered on October 12, 2017 at 03:35 PM

    Thank you very much and please excuse my fault. I checked host, username and passwort multiple times, but the Security Protocol was wrong. No it works fine! :)



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    EltonCris
    Answered on October 12, 2017 at 04:14 PM

    Glad to hear it worked now. Cheers!