PDF form not printing majority of form

  • severncrow
    Asked on October 12, 2017 at 3:32 PM

    I had created multiple forms about seven months ago that users could sign and a copy of the signed PDF would be emailed to them. All had been working fine until recently where only the last page of the PDF (signature and some fields) prints. Nothing has been changed on the forms at all so I assume a change was made on JotForms end. This has effected every version of the form (nine versions/business locations).

    The form is a service agreement so the body of the agreement is missing and only the last signed piece prints.

    Jotform Thread 1271921 Screenshot
    Page URL: https://form.jotform.com/70886722058161
  • John_Benson
    Replied on October 12, 2017 at 5:00 PM

    Hi, I cloned the form and I was able to replicate the issue. Here's my screen capture test:

    1507840611pdfs 1 Screenshot 10

    To fix the issue, please Reset the PDF in the Customized PDF window then resize the Text field in the PDF Designer.

    The result of my cloned form:

    1507841857resutla Screenshot 21

    I hope this information helps. If you have any questions, please let us know. Thank you.