What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    submissions counter error

    Asked by HippieBoy on September 06, 2012 at 09:17 AM

    Hello. The other day I received a notice saying I was over quota and you were going to shut my forms down. No problem, I simply upgraded to a paid account and figured that would solve it. Yet days later I just got another notice saying I'm over my quota and you're still going to shut my forms down. 

    I did pay, honest I did. What more can I do? My customers depend on their forms, and I'm on vacation. If all the forms go down, I'm in deep doo-doo... 


    Chris Radloff

  • Profile Image

    Answered by ItalyTech on September 06, 2012 at 09:23 AM

    Hi Chris, in these days we had an issue with our submissions counter. Your account was affected by this issue. I have already resetted your submissions counter. Please login again and let us know if the issue persists. Hope this helps. Alessandro