Form Update and Email Issues

  • Profile Image
    edeaq
    Asked on September 06, 2012 at 09:59 AM

    On preiew, I see the updated page, when when I open www.edeaq.com, page "Registration", only the first part of the page is visible, the last two thirds are missing.

  • Profile Image
    pinoytech
    Answered on September 06, 2012 at 01:36 PM

    Apologize for inconvenience thay may have caused. Our development team is already migrated our database to a more powerful server cloud and this caused a data replication delay/problems between our servers.

  • Profile Image
    edeaq
    Answered on September 07, 2012 at 10:51 AM

    How long will it take to become operational again?

    Another problem: we are no longer receiving e-mails (to: contact@edeaq.com) from when the forms are completed.

  • Profile Image
    NeilVicente
    Answered on September 07, 2012 at 12:09 PM

    @edeaq

    It may take a while for the updated form data to be propagated across our servers.

    If waiting is not an option for your business, try using these form codes instead:

    <script src="//www.jotformz.com/jsform/20707529264657" type="text/javascript"></script>

    As for the email issue, it is possible that the emails are rejected by your mail provider due to DomainKeys issues.

    Try configuring your notifications to use noreply@jotform.com as its Sender Email.

    Let us know if it helps.