What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Update and Email Issues

    Asked by edeaq on September 06, 2012 at 09:59 AM

    On preiew, I see the updated page, when when I open www.edeaq.com, page "Registration", only the first part of the page is visible, the last two thirds are missing.

    Page URL:
    www.edeaq.com

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    Answered by pinoytech on September 06, 2012 at 01:36 PM

    Apologize for inconvenience thay may have caused. Our development team is already migrated our database to a more powerful server cloud and this caused a data replication delay/problems between our servers.

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    Answered by edeaq on September 07, 2012 at 10:51 AM

    How long will it take to become operational again?

    Another problem: we are no longer receiving e-mails (to: contact@edeaq.com) from when the forms are completed.

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    JotForm Support

    Answered by NeilVicente on September 07, 2012 at 12:09 PM

    @edeaq

    It may take a while for the updated form data to be propagated across our servers.

    If waiting is not an option for your business, try using these form codes instead:

    <script src="//www.jotformz.com/jsform/20707529264657" type="text/javascript"></script>

    As for the email issue, it is possible that the emails are rejected by your mail provider due to DomainKeys issues.

    Try configuring your notifications to use noreply@jotform.com as its Sender Email.

    Let us know if it helps.