What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my subscription? Can you help?

    Asked by Sherry on September 06, 2012 at 10:19 AM

    Hi there,

    I subscribed to one month of the 9.99US service. I used your serivce as we had an event coming up and people were signing up. It worked great. The event was on Aug 26 so I do not need another month of subscription anymore. I saw an email come for a renewal. I do not want to revew it anymore as there is no need. Can you please help me cancel it and refund my 2nd month subscription of $9.99.

    Thanks,

    Sherry

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    JotForm Support

    Answered by Deygus on September 06, 2012 at 12:43 PM

    Hi, I have canceled your current subscription and refunded you 1 month's payment as of today. Your account is scheduled to be downgraded on 10/7/2012. I would also like to inform you for future notice that we cannot refund more than 2 months just so that you are aware of it. If you have any further questions or need assistance with anything else please let us know and we thank you for using JotForm.

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    Answered by jeanettebmz on September 06, 2012 at 12:48 PM

    Since the refund has already been applied you shoud see it reflected into your bank within 10 days, and your account has been downgraded to free as of today.

    Keep enjoying your free account