My form has payment options and they all went free

  • Profile Image
    Amamentos_1
    Asked on October 13, 2017 at 03:20 PM

    Dear Sir/Madam,

    One of my forms has a payment setting that allows my clients to choose what services they want and then I instruct them how to proceed to pay for the services

    Today more than half of my services showed as being free, as you can imagine my clients were not happy and accused me of false advertising

    I would like to know how this happened

    It says that changes were made at 18.20 except at that time I wasn't making any changes

    All the services that appeared free are the ones that you can choose more than one option at different prices

    I reverted the changes

    Please look into this

    Regards

    Amamentos

  • Profile Image
    Mike
    Answered on October 13, 2017 at 04:56 PM

    Your form is showing updates on different dates so it is hard to track when the individual products were updated.

    The product is displayed as Free when the product price is set to 0.00. However, if you have the items with the enabled special pricing they should be fine on the live form.

    Live form - special pricing items are being displayed with the correct prices, items with the 0.00 price are being displayed as Free.

    I would like to suggest checking each product to make sure that you have the correct prices specified.