Security problem with browser

  • beatylaw
    Asked on October 14, 2017 at 8:56 PM

    2 issues 

    1st how to expand frame on site. I use 

    I am using this form https://submit.jotform.us/submit/40615859939167/

    separately and on a web page. Chrome refuses to process the form on the webpage and gave me a problem when I used the link above [but did finally process it] Curiously, that was not the site that I was attempting to use, so really confusing.

    This error -

    Your connection is not private

    Attackers might be trying to steal your information from texasbailbond.expert (for example, passwords, messages, or credit cards). Learn more

    NET::ERR_CERT_AUTHORITY_INVALID

    Automatically send some system information and page content to Google to help detect dangerous apps and sites. Privacy policy 

  • beatylaw
    Replied on October 14, 2017 at 9:33 PM
    client &I both had trouble on BLF site with that form and others on websites
    I have ask for help from jotform
    this was never problem before

    http://texasdwiguide.com/aransas-county-tx_alr_request/

    http://beatylawfirm.com/dallas-bondsman-criminal-attorney/

    These worked fine until recently

    says this is not private

    http://beatylawfirm.com/dallas-bondsman-criminal-attorney/

    https://texasbailbond.expert/pay/ this is a site that I am closing, so maybe that it problem

    https://form.jotform.com/beatylaw/start-jail-release is set as share link that doesn't work The following is the error referencing back to the expert site


    Your connection is not private

    Attackers might be trying to steal your information from texasbailbond.expert (for example, passwords, messages, or credit cards). Learn more

    NET::ERR_CERT_AUTHORITY_INVALID
    Automatically send some system information and page content to Google to help detect dangerous apps and sites. Privacy policy

  • Elton Support Team Lead
    Replied on October 15, 2017 at 12:07 AM

    Hello,

    I checked both forms you shared and they are secure. The protocol is HTTPS (SSL).

    https://form.jotform.com/beatylaw/start-jail-release

    https://www.jotform.us/40615859939167

    You can check that in your Chrome browser, console window under Security tab.

    Security problem with browser Image 1 Screenshot 40

    However, the website URL you used as your thank you page does not support HTTPS. This is why you are getting the following error.

    Security problem with browser Image 2 Screenshot 51

    To fix it, change HTTPS to HTTP in your thank you URL.

    Security problem with browser Image 3 Screenshot 62

  • beatylaw
    Replied on October 15, 2017 at 4:43 PM
    Not the issue why delay and error message?
    ...
  • David JotForm Support Manager
    Replied on October 15, 2017 at 5:28 PM

    The issue is related to the HTTPS protocol. Did you try my colleagues suggestion already? Did that solve the problem?

  • beatylaw
    Replied on October 16, 2017 at 1:43 PM
    yes the reference to the bail bond site was the cause of problem, apparently
    ...
  • Elton Support Team Lead
    Replied on October 16, 2017 at 1:50 PM

    @beatylaw

    I presume this is now resolved? We can definitely tell based on our tests that the site is the cause of the security error.

    If there's anything else you need help with your form, just feel free to let us know.

    Have a good day!