my form has been disabled

  • Profile Image
    Linda
    Asked on September 06, 2012 at 01:23 PM

    I received a request to upgrade as I had reached my 100 forms per month quote - which is impossible, I have not received 100 reservations!

     

    I tried responding to your email and did not receive a reply, nowhere is there a phone number to speak to a person and my chat question was not replied to either.

    Please restore my form until this is resolved.

     

    I am off property this afternoon, but please call me at 613-264-0050 as soon as possible and let me know how to contact you.

     

    my form user name is perthmanor

     

    Thank you,

    Linda Craig

    Owner, Perth Manor Boutique Hotel

    (613)264-0050 ext 1

    www.perthmanor.com

    info@perthmanor.com

     

  • Profile Image
    gori-mathew
    Answered on September 06, 2012 at 03:30 PM

    Hi Linda;

    Your account form counter might have been affected by a server glitch that we had been experiencing. I have reset your form submission counter and your account should be working fine.

    Our development team has migrated our databases to a more powerful server cloud and this caused a  data replication problem between our servers, so this caused  some of the counts were increased incorrectly.

    Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further

    Since you are on Free account, there is need to upgrade to Premium account to enjoy more form submission allocations and avoid your account being suspended in normal cases due to Overlimit (reaching the allocated limit). Use the link below to make upgrade of your account:

    To upgrade to Premium account: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=perthmanor

    To upgrade to Premium account: http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=perthmanor

    We are sorry for the inconveniences caused to you .