- AdminHWCCAsked on October 15, 2017 at 02:19 PM
I am using Jotform integration in Weebly. When I try to add a new form to a page, I get:
Your account is in EU Safe mode. Please use "eu-api.jotform.com" endpoint to get your results.
I've tried following the instructions to modify the URL. but still no luck
The form is :
Clicking on "Select one of your forms" is ignored.
This has been working fine in the past. Appreciate your help with this as I'm stumped.
- JotForm SupportWelvinAnswered on October 15, 2017 at 05:08 PM
Have you recently switched to our EU Safe Forms option? If yes, then that's causing it. You have initially set up the app using our non-EU endpoint API. Anyways, please try removing Jotform app from your app list then add it again.
Note, you need to remove the app first to all of your Weebly pages.
I hope this works. If not, let us know so we can send this issue to our backend team.
- AdminHWCCAnswered on October 16, 2017 at 04:34 AM
I hadn't switched on EU Safe Forms option - not sure how that came to be enabled. Anyhow, I did as you suggested and re-installed the JotForm app in Weebly and all is back to normal.