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AdminHWCCAsked on October 15, 2017 at 2:19 PM
Hi,
I am using Jotform integration in Weebly. When I try to add a new form to a page, I get:
Your account is in EU Safe mode. Please use "eu-api.jotform.com" endpoint to get your results.
I've tried following the instructions to modify the URL. but still no luck
The form is :
https://form.jotformeu.com/72844967018366
Clicking on "Select one of your forms" is ignored.
This has been working fine in the past. Appreciate your help with this as I'm stumped.
Thank you
David Warhurst
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Welvin Support Team LeadReplied on October 15, 2017 at 5:08 PM
Have you recently switched to our EU Safe Forms option? If yes, then that's causing it. You have initially set up the app using our non-EU endpoint API. Anyways, please try removing Jotform app from your app list then add it again.
Note, you need to remove the app first to all of your Weebly pages.
I hope this works. If not, let us know so we can send this issue to our backend team.
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AdminHWCCReplied on October 16, 2017 at 4:34 AM
Hi Welvin,
I hadn't switched on EU Safe Forms option - not sure how that came to be enabled. Anyhow, I did as you suggested and re-installed the JotForm app in Weebly and all is back to normal.
Many thanks.