Why there is some extra space in email notifier?

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    KellyGreenGlobal
    Asked on October 15, 2017 at 11:02 PM

    When receiving emails from Jotform from an order form I created, there is a large amount of space at the top and bottom of the emailed form.  How do I get rid of this?  I've tried deleting text box rows but that isn't helping.  It doesn't show up on the layout just on the emailed form.

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    Nik_C
    Answered on October 16, 2017 at 02:03 AM

    I tested this by cloning your form, but I wasn't able to replicate this issue, the notification is showing fine:

    1508133731Screen Shot 2017-10-16 at 8.02

    Could you please test by submitting your form and see if the issue persists?

    Let us know how it worked.

    Thank you!

  • Profile Image
    KellyGreenGlobal
    Answered on November 07, 2017 at 03:43 PM
    So i have started to get completed form in and i am still having the spacing issues. This is what it looks like when i get the confirmation email.
    2017 GOD IS GRACE CHRISTMAS CATALOG MAIL ORDER FORM
    ...
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    Nik_C
    Answered on November 07, 2017 at 04:11 PM

    Unfortunately, we didn't receive your image, but if the issue persists you could recreate the Notifier, by removing it and re-adding it again. 

    But, please double check if you didn't do any special modifications in it, you could try before that, creating additional Notifier so you can test if the issue persists.

    If not, then simply copy and paste what you need from first to the second Notifier and remove the first one.

    Let us know how it worked.

    Thank you!