- etr.mpAsked on October 16, 2017 at 05:33 AMHello,
I subscribe to the "storage" option Friday, October 13th but I'm still offering "starter" on my account firstname.lastname@example.org. Can you do the necessary please Thanking you in advance
- JotForm SupportcandyAnswered on October 16, 2017 at 09:41 AM
We are really sorry for the inconvenience you have.
I have seen that we have received your payment for the storage yearly plan on 13 Oct 2017 (Order Number: INT171013-5541-34708). However, it didn't reflect your account.
I have upgraded your account to the storage plan and fixed this problem. Also, you can find your invoice in your billing page as you can see in the following guide: https://www.jotform.com/help/329-How-to-Check-Invoices
If you need any assistance, do not hesitate to contact us.