- MPartridge1Asked on October 16, 2017 at 07:23 AM
Re onsite monthly direct Debit Application form
my last submission only showed a jpg file name that i cant access for the photo rather than the image?
- JotForm SupportMarvihAnswered on October 16, 2017 at 10:48 AM
I assume this is the form you are talking about http://www.jotformeu.com/form/72882527008359 ? I checked the submissions but I can't find one. I also cloned it and tested on my end, and it seems to be working perfectly.
If it doesn't capture your webcam device, try visiting this form URL instead http://www.jotformeu.com/form/72882527008359
Let us know if the link I provided above captures your webcam device now, also please click "Allow" when there is a pop up on your web browser. I tested a submission on your form please check if you can see the image now from my webcam (blue image).
- JotForm SupportMarvihAnswered on October 16, 2017 at 10:57 AM
If you still can't see the submission data/image, try cloning this cloned form https://form.jotform.com/72884779921980
Guide on how to clone can be found here https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
And test the cloned form to see if submission data is now recorded.
- MPartridge1Answered on October 16, 2017 at 01:43 PMHi
It was actually a different form, named onsite monthly direct debit.
I had a submission today which only showed a file name for the photo and not the actual photo. Yesterday’s submission were fine.
It was a bit strange, but didn’t want it to be a regular thing.
- JotForm SupportMarvihAnswered on October 16, 2017 at 02:16 PM
Maybe the users uploaded image was corrupted/incomplete during submission due to his/her internet.
Let us know if this happen again and please include the submission ID so we can further investigate.