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    MPartridge1
    Asked on October 16, 2017 at 07:23 AM

    Re onsite monthly direct Debit Application form

    my last submission only showed a jpg file name that i cant access for the photo rather than the image?

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    Marvih
    Answered on October 16, 2017 at 10:48 AM

    I assume this is the form you are talking about http://www.jotformeu.com/form/72882527008359 ? I checked the submissions but I can't find one. I also cloned it and tested on my end, and it seems to be working perfectly.


    If it doesn't capture your webcam device, try visiting this form URL instead http://www.jotformeu.com/form/72882527008359



    Let us know if the link I provided above captures your webcam device now, also please click "Allow" when there is a pop up on your web browser. I tested a submission on your form please check if you can see the image now from my webcam (blue image).

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    Marvih
    Answered on October 16, 2017 at 10:57 AM

    If you still can't see the submission data/image, try cloning this cloned form https://form.jotform.com/72884779921980

    Guide on how to clone can be found here https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    And test the cloned form to see if submission data is now recorded.

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    MPartridge1
    Answered on October 16, 2017 at 01:43 PM
    Hi
    It was actually a different form, named onsite monthly direct debit.
    I had a submission today which only showed a file name for the photo and not the actual photo. Yesterday’s submission were fine.
    It was a bit strange, but didn’t want it to be a regular thing.
    Thanks.
    Malcolm
    ...
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    Marvih
    Answered on October 16, 2017 at 02:16 PM

    Maybe the users uploaded image  was corrupted/incomplete during submission due to his/her internet. 

    Let us know if this happen again and please include the submission ID so we can further investigate.

    Thanks,