Image uploaded cannot be opened.

Re onsite monthly direct Debit Application form

my last submission only showed a jpg file name that i cant access for the photo rather than the image?

I assume this is the form you are talking about http://www.jotformeu.com/form/72882527008359 ? I checked the submissions but I can't find one. I also cloned it and tested on my end, and it seems to be working perfectly.

If it doesn't capture your webcam device, try visiting this form URL instead http://www.jotformeu.com/form/72882527008359

Let us know if the link I provided above captures your webcam device now, also please click "Allow" when there is a pop up on your web browser. I tested a submission on your form please check if you can see the image now from my webcam (blue image).

If you still can't see the submission data/image, try cloning this cloned form https://form.jotform.com/72884779921980

Guide on how to clone can be found here https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

And test the cloned form to see if submission data is now recorded.

Hi
It was actually a different form, named onsite monthly direct debit.
I had a submission today which only showed a file name for the photo and not the actual photo. Yesterday’s submission were fine.
It was a bit strange, but didn’t want it to be a regular thing.
Thanks.
Malcolm
...

Maybe the users uploaded image  was corrupted/incomplete during submission due to his/her internet. 

Let us know if this happen again and please include the submission ID so we can further investigate.

Thanks,