- discoverychurchAsked on September 06, 2012 at 02:53 PM
I've attached a graphic that shows both the Form Editor view and the Online Form view. I'm not sure why the text box "If you attend another local church, what is the name of that church?" doesn't appear in the online form. Please advise.
- jeanettebmzAnswered on September 06, 2012 at 04:25 PM
Since our development team has been migrating our database to a more powerful servers cloud, this have been causing some accounts to experience a lag while updating forms
In your case the form is on www.jotformpro.com domain (http://ww.jotformpro.com/form/22153897649972) , so as a temporary fix , please login into your Jotform account using www.jotfompro.com and perform the updates there.
Also make sure the embedded code into your page is also modified to that domain www.jotfompro.com When eveything gets restablished, you will not need to make the changes again
See this other thread to have another example of what I am explaining to you
Let us know if you need further assistance
- JotForm FounderaytekinAnswered on September 07, 2012 at 03:27 AM
We have some caching and data replication issues but I checked your form and it is already updated with the correct version.
- discoverychurchAnswered on September 07, 2012 at 04:32 PM
It appears that part of the problem was fixed, but I'm still having the same issue with another text box in this form. I've attached the screenshots. One from the form editor (which shows the text box), and the other from the online form (w/o text box). Please advise.
- apheusAnswered on September 07, 2012 at 04:36 PM
I'm having an issue as well...
- jeanettebmzAnswered on September 07, 2012 at 04:57 PM
Your form is hosted into http://www.jotformpro.com NOT http://form.jotformpro.com
So, please log into your Jotform account through www.jotformpro.com and apply the updates there
Then , please modify the current embedded URL in your page, for example:
Please follow the instructions above and if you still need help, please open a separate thread and paste the URL where the form is embedded