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    I have a question (text box) that is showing up in the form editor, but it isn't showing up on the online form.

    Asked by discoverychurch on September 06, 2012 at 02:53 PM

    I've attached a graphic that shows both the Form Editor view and the Online Form view. I'm not sure why the text box "If you attend another local church, what is the name of that church?" doesn't appear in the online form. Please advise. 



    Page URL:

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    Answered by jeanettebmz on September 06, 2012 at 04:25 PM

    Since our development team has been migrating our database to a more powerful servers cloud, this have been causing some accounts to experience a lag while updating forms

    In your case the form is on  www.jotformpro.com domain  (http://ww.jotformpro.com/form/22153897649972)  , so as a temporary fix , please login into your Jotform account using  www.jotfompro.com and perform the updates there.

    Also make sure the embedded code into your page is also modified to that domain www.jotfompro.com   When eveything gets restablished, you will not need to make the changes again

     See this other thread to have another example of what I am explaining to you

    Let us know if you need further assistance


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    JotForm Founder

    Answered by aytekin on September 07, 2012 at 03:27 AM

    We have some caching and data replication issues but I checked your form and it is already updated with the correct version. 

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    Answered by discoverychurch on September 07, 2012 at 04:32 PM

    It appears that part of the problem was fixed, but I'm still having the same issue with another text box in this form. I've attached the screenshots. One from the form editor (which shows the text box), and the other from the online form (w/o text box). Please advise. 

    online form

    form editor


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    Answered by apheus on September 07, 2012 at 04:36 PM

    I'm having an issue as well...

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    Answered by jeanettebmz on September 07, 2012 at 04:57 PM

    @ discoverychurch

    Your  form is hosted into  http://www.jotformpro.com  NOT   http://form.jotformpro.com

    So, please log into your Jotform account through  www.jotformpro.com and apply the updates there

    Then , please modify the current embedded URL in your page, for example:

    FROM    <script type="text/javascript" src=" http://form.jotformpro.com/jsform/1234567890"></script>

    TO  http://w <script type="text/javascript" src=" http://www.jotformpro.com/jsform/1234567890"></script>


    Please follow the instructions above and if you still need help, please open a separate thread and  paste the URL where the form is embedded