- robertkAsked on September 06, 2012 at 02:58 PM
Eduardo said he'd reset the account owing to the error with form limits, but I've just had an email to say my account has been disabled.
Could you sort it out, please?
- gori-mathewAnswered on September 06, 2012 at 03:01 PM
We have been having an issue with our submissions counter. Your account might be one of the affected accounts by this issue.I have reset your form submission counter and your account should be working fine.
Our development team has migrated our databases to a more powerful server cloud and this caused a data replication problem between our servers, so this caused some of the counts were increased incorrectly.
Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further
We are sorry for the inconveniences caused to you .