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  • Profile Image

    Not over limit? My account is disabled

    Asked by robertk on September 06, 2012 at 02:58 PM

    Hello.

    Username: robertk

    Eduardo said he'd reset the account owing to the error with form limits, but I've just had an email to say my account has been disabled.

    Could you sort it out, please?

    Thanks.

  • Profile Image

    Answered by gori-mathew on September 06, 2012 at 03:01 PM

    Hi,

    We have been having an issue with our submissions counter. Your account might be one of the affected  accounts by this issue.I have reset your form submission counter and your account should be working fine.

    Our development team has migrated our databases to a more powerful server cloud and this caused a  data replication problem between our servers, so this caused  some of the counts were increased incorrectly.

    Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further

    We are sorry for the inconveniences caused to you .