How to change my payment after applying for nonprofit rate

Hello, I applied for a nonprofit account and forgot to move the toggle to monthly instead of annually. Can you change my rate, please?

Hi Kathy,

Thanks for reaching out to Jotform Support. Note that If existing paid users apply and get approval to receive the nonprofit discount, it will be effective starting with the next subscription. So, if a user already has a paid subscription, they will need to cancel it and subscribe to a new paid plan. We can cancel your subscription, refund your payment, and then upgrade your account to discounted annual silver. 

Once we hear back from you, we'll be able to help you with this.

I would like your help in getting the new plan but I’m afriad I will lose the forms I’ve built in the existing account. How does that work?

Hi Kathy,

Thanks for getting back to us. Your forms will still be on the account. We will simply cancel your account and issue a refund for the last payment. Once completed, you can upgrade your account to Silver Annual. 

Once we hear back from you, we'll be able to help you with this.

Okay. I understand. Let’s proceed with the cancellation of the current account. Thanks for your fast reply. I appreciate it.

Before we proceed, I pay $49 monthly. Does this mean i will be paying half of this?

Hi Kathy,

Thanks for getting back to us. Yes, you will pay half of the original price of silver.

Once we hear back from you, we'll proceed on canceling your plan.

I’m sorry but my silver plan currently have 100 Forms. I would not benefit from the the nonprofit discount if I lost half the forms and submissions. This is not the same plan that I currently have.

Hello Kathy,

Thanks for getting back to us. I have forwarded this concern to the relevant team. I'll get back to you as soon as we have an update.

Thanks for your patience and understanding; we appreciate it.

Hello Kathy,

Thanks for your patience. As per our team, there's no need to cancel the plan. The nonprofit rate of $24.5 will be applied to your account going forward. To get a partial refund for the current month, you may fill out the refund request form.

Let us know if you need any additional help.

Thank you so much for your help! The refund request form has been submitted.

Hello,

I received a debit from my account for $49.00 which is the old rate. I was told that it would be updated to $24.50 when I submitted my 990 Form. Please look into this and make the necessary adjustment. Thanks, Kathy Amos

Hello Kathy,

Thanks for getting back to us and we’re sorry you’re that you are still being charged $49 instead of the $24.50. I have forwarded this issue to the Relevant Team. I'll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

Hello Kathy,

Thanks for patiently waiting. A total of $24.50 has now been refunded back to your account. This will be reflected in your account in 7 to 10 business days.

Reach out again if there’s anything else we can help you with.

Thank you so much!