What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form shows 702 submissions (out of 100 allowed), and I know that's not accurate

    Asked by sdishman on September 06, 2012 at 04:04 PM

    Nobody uses the form but me, it's only in testing mode right now.  As of a couple of days ago, it said 2 submissions for the month.  Now it says 702 (even though I haven't done anything with it in the last few days).  When I go to view the submissions, the grid only lists 6 total.

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    Answered by pinoytech on September 06, 2012 at 04:26 PM

    Hi,

    We are having an issue with our submission counter and your account might be one of the affected account by this issue. I have now reseted your form submission counter and your account should be working fine by now.

    Our development team has already migrate our database to more powerful server cloud and this caused a data replication delay/problem between our servers, so some of the counts where increase incorrectly even though the submissions are correct.

    Apologize for inconvenience that may have caused you today and as soon as our development team fixed the issue we will inform you immediately.

    Thank you!

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    Answered by sdishman on September 06, 2012 at 04:34 PM

    Wonderful, thank you!

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    Answered by gori-mathew on September 06, 2012 at 04:39 PM

    Welcome and lets know if you experience any issues with your account.

    We will also keep you updated once our developers fix this issue.