What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Compatibility with Chrome

    Asked by jinkwelby on January 30, 2011 at 02:13 AM

    Jotforms compatibility with Google Chrome is terrible at the moment.  Regular crashes of the page while building forms and the Submit button accepting form submissions that are missing required form data.  Also, I have yet to recieve a single email notice from a submission even though I have checked the setting countless times.  I love your interface but how can I make use of this product in the field knowing that it will likely cause headaches for me (half-filled form submissions) and my clients.  



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    JotForm Support

    Answered by abajan on January 30, 2011 at 10:55 AM

    Lately, I've been using Chrome much more than other browsers because it loads very speedily. I must tell you that I'm not experiencing any of the problems you mentioned. What version are you using?

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    Answered by jinkwelby on January 31, 2011 at 05:01 AM

    The latest release version: 8.0.552.237

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    Answered by jinkwelby on January 31, 2011 at 05:21 AM

    Hmmm.  Just tested a form now and it seemed to be working more or less as it should.  I'm not sure why it was failing so badly in Chrome the other day ?!  Wait, I think I was using it from OS X and not Windows (which is what I tested it in today).  I'll check in OS X Chrome and report back as soon as I can...

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    Answered by jinkwelby on January 31, 2011 at 05:53 AM

    Checked it in OS X Chrome and it seems ok there too.   I do have the proof of the issue in a bunch of half filled out forms that got submitted but I think I'll just let it go as an anomaly for now and keep an eye on it.  Thanks for the reply abajan. 


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    JotForm Support

    Answered by abajan on January 31, 2011 at 07:37 AM

    No problem, jinkwelby. Computers sometimes do crazy and inexplicable stuff for no apparent reason and then go back to their normal selves after a while. That sort of thing has happened to mine on more occasions than I'd care to mention.

    Anyway, I'm glad to hear everything's okay now. If it happens again, let us know.



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    JotForm Founder

    Answered by aytekin on January 31, 2011 at 08:12 AM

    If the form can be submitted without required fields, that usually means there was a javascript error on the page. That can happen if your web page already has javascript errors or if the JotForm code had a conflict with something on the page. For example, JotForm is prototype based and sometimes there are conflict with sites which use jQuery

    In the case there is a javascript error on your site or adding JotForm code causes a javascript error in your site, we recommend the IFrame code


    Here is how you can get it. Open your form on the Form Builder:

    1. Open "Setup & Share" tab on toolbar,

    2. Click on "Embed Form"

    3. Click on "iFrame".


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    Answered by cheerbrandz1 on May 30, 2012 at 11:41 PM

    Guys I have tried using the iFrame option, but Chrome is still playing havoc with my form... The first fields hide/unhide as directed, then later in the form they dont work at all...

    UPDATE: Fixed the problem! Just add .form-line {display:block;} to the CSS

    Thanks guys for a great product !

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    Answered by jeanettebmz on May 31, 2012 at 12:21 AM

    You are very welcome!



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    JotForm Support

    Answered by abajan on May 31, 2012 at 04:48 AM


    That's a most interesting fix. Out of curiosity, I cloned the form in question and sure enough, when I commented out the .form-line {display:block} rule, the show/hide conditions failed to work. Incidentally, since you already have a .form-line rule defined, the second one can be removed and the display:block declaration added to the first, as follows:

    .form-line {
    padding: 3px 15px;
    margin: 0;
    display: block;

    Thanks for sharing the solution.