Account suspended ca not logIn

  • Profile Image
    nowis 
    Asked on October 17, 2017 at 09:43 AM

    Hi, is youre side down?

    I can´t logIn anymore.

    User and PW are correct. After entry nothing happen...

     

    Please help

     

    Thanks

  • Profile Image
    TREVON
    Answered on October 17, 2017 at 12:09 PM

    Apologies for the challenges you are facing on accessing your account. I have checked and seen that your account has been "Auto-suspended" due to your form scoring high on phishing analysis by the system.

    The reason for the high score is that your form is asking for username and password details which is against our terms and conditions.

    Please see http://www.jotform.com/terms for details.

    I have deleted the two fields that were requesting for username and password and reactivated your account.

    Kindly adhere to the terms.