Lag in Update

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    JMizzle2216
    Asked on September 06, 2012 at 06:08 PM

    I've seen a few other people post about this, but I am in a bit of a crunch.  Our website is life (www.thecircleconference.com) and ready to receive registrations/payments through the jotforms that I built.  However, the changes I am making to the jotform are not showing up (a few hours later) on the web.  I know you are in the process of transitioning over to a new platform so there may be some lag, but how long are we talking?  I need those forms updated as soon as possible.

    The forms can be found here: http://thecircleconference.com/CIRCLE/CIRCLE_Registration.html

    One change that I made is that it no longer says "(after September 10)" in the form builder, but that change is not showing up online.

    Thank you.

     

    Jamie

  • Profile Image
    jeanettebmz
    Answered on September 06, 2012 at 06:30 PM

    Please accept my apologies on behalf of the Jotform Team

    As you have noticed  This is a data replication problem between our servers in different data centers.

    You may either wait little bit for the changes to be updated, or you can use the same domain name where your form is

    For example if your form is on http://www.jotform.us

    We are advising our customers to  login and use the form builder on that domain, in your case http://www.jotform.us

    Then there will not be any lag in the updates. Usually there is no lag ,but like I said, our developers are doing some database maintenance

    Also , the  current embedded form's URL needs to be updated into your page code

    from http://form.jotform.us/...    to http://www.jotform.us/...   

     

     

    Let us know if you still have problems

    Cheers!

  • Profile Image
    jonathan
    Answered on September 06, 2012 at 06:33 PM

    Jamie,

    One change that I made is that it no longer says "(after September 10)"

    I could not find this field/information in your form either... can you please tell where it should have been exactly located? I cloned your form, and I cannot find that field or information.

    Also, make sure after doing modification/edit on the form that you have saved it.

    Please update us.

    Thanks.

     

  • Profile Image
    JMizzle2216
    Answered on September 06, 2012 at 07:55 PM

    Hi!  Thank you for your response.  I made sure all of the forms said www.jotform.us, and that fixed the problem.  I appreciate the prompt assistance!

  • Profile Image
    jeanettebmz
    Answered on September 06, 2012 at 08:01 PM

    Keep enjoying Jotform! and do not hesitate to contact us whenever you need it

     

    Cheers!