What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lag in Update

    Asked by JMizzle2216 on September 06, 2012 at 06:08 PM

    I've seen a few other people post about this, but I am in a bit of a crunch.  Our website is life (www.thecircleconference.com) and ready to receive registrations/payments through the jotforms that I built.  However, the changes I am making to the jotform are not showing up (a few hours later) on the web.  I know you are in the process of transitioning over to a new platform so there may be some lag, but how long are we talking?  I need those forms updated as soon as possible.

    The forms can be found here: http://thecircleconference.com/CIRCLE/CIRCLE_Registration.html

    One change that I made is that it no longer says "(after September 10)" in the form builder, but that change is not showing up online.

    Thank you.

     

    Jamie

    Page URL:
    http://thecircleconference.com/CIRCLE/CIRCLE_Registration.html

    Screenshot
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    Answered by jeanettebmz on September 06, 2012 at 06:30 PM

    Please accept my apologies on behalf of the Jotform Team

    As you have noticed  This is a data replication problem between our servers in different data centers.

    You may either wait little bit for the changes to be updated, or you can use the same domain name where your form is

    For example if your form is on http://www.jotform.us

    We are advising our customers to  login and use the form builder on that domain, in your case http://www.jotform.us

    Then there will not be any lag in the updates. Usually there is no lag ,but like I said, our developers are doing some database maintenance

    Also , the  current embedded form's URL needs to be updated into your page code

    from http://form.jotform.us/...    to http://www.jotform.us/...   

     

     

    Let us know if you still have problems

    Cheers!

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    JotForm Support

    Answered by jonathan on September 06, 2012 at 06:33 PM

    Jamie,

    One change that I made is that it no longer says "(after September 10)"

    I could not find this field/information in your form either... can you please tell where it should have been exactly located? I cloned your form, and I cannot find that field or information.

    Also, make sure after doing modification/edit on the form that you have saved it.

    Please update us.

    Thanks.

     

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    Answered by JMizzle2216 on September 06, 2012 at 07:55 PM

    Hi!  Thank you for your response.  I made sure all of the forms said www.jotform.us, and that fixed the problem.  I appreciate the prompt assistance!

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    Answered by jeanettebmz on September 06, 2012 at 08:01 PM

    Keep enjoying Jotform! and do not hesitate to contact us whenever you need it

     

    Cheers!