Why is my account still showing as free when i upgraded on the 4th September and payment has been taken

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    prashmenon
    Asked on September 07, 2012 at 05:45 AM
    Form over quota
    This form has passed it's allocated quota
    and cannot be used at the moment.

    Try contacting the owner of this form.
    Username: prashmenon
    Subscription Details
    Plan
    JotForm Premium Bi-Yearly
    USD 139.00 every 2 Years
    Payment Method
    Credit Card

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    Billing History
    04-Sep-2014
    Upcoming
    USD 139.00 (+USD 27.80 Tax)
    04-Sep-2012
    Successful
    USD 166.80
  • Profile Image
    ItalyTech
    Answered on September 07, 2012 at 05:55 AM

    Hi and thanks for contacting us. Your account was affected by a problem that we already know. This issue regards our submissions counter. In fact your submissions counter was set to 1300 submissions but you've received 651 data. I now set the counter to the right value but your account is free. I need to understand what's happened to your upgrade process. Can you share with us your email address used during payment ? Thanks. Alessandro

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    prashmenon
    Answered on September 07, 2012 at 05:59 AM
    Hi,
    My email address used during payment is this one:
    julian.bookharvest@gmail.com, below is a copy of the email received
    confirming payment and the money has left my bank account:
  • Profile Image
    ItalyTech
    Answered on September 07, 2012 at 06:04 AM

    Correct ! I was able now to find your payment. I've already upgraded your account to Premium. I confirm you that your premium status expire on September, 6 2014. Thanks for use JotForm. Do not hesitate to contact us if you need further assistance. Alessandro