What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account still showing as free when i upgraded on the 4th September and payment has been taken

    Asked by prashmenon on September 07, 2012 at 05:45 AM
    Form over quota
    This form has passed it's allocated quota
    and cannot be used at the moment.

    Try contacting the owner of this form.
    Username: prashmenon
    Subscription Details
    Plan
    JotForm Premium Bi-Yearly
    USD 139.00 every 2 Years
    Payment Method
    Credit Card

    Update Payment Method Cancel Subscription

    Billing History
    04-Sep-2014
    Upcoming
    USD 139.00 (+USD 27.80 Tax)
    04-Sep-2012
    Successful
    USD 166.80
    Screenshot
  • Profile Image

    Answered by ItalyTech on September 07, 2012 at 05:55 AM

    Hi and thanks for contacting us. Your account was affected by a problem that we already know. This issue regards our submissions counter. In fact your submissions counter was set to 1300 submissions but you've received 651 data. I now set the counter to the right value but your account is free. I need to understand what's happened to your upgrade process. Can you share with us your email address used during payment ? Thanks. Alessandro

  • Profile Image

    Answered by prashmenon on September 07, 2012 at 05:59 AM
    Hi,
    My email address used during payment is this one:
    julian.bookharvest@gmail.com, below is a copy of the email received
    confirming payment and the money has left my bank account:
  • Profile Image

    Answered by ItalyTech on September 07, 2012 at 06:04 AM

    Correct ! I was able now to find your payment. I've already upgraded your account to Premium. I confirm you that your premium status expire on September, 6 2014. Thanks for use JotForm. Do not hesitate to contact us if you need further assistance. Alessandro