What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my jotform form over quota?

    Asked by LaFontana on September 07, 2012 at 08:11 AM


    My forms aren't working. It appears the message  "Form over quota
    This form has exceeded its allocated quota."
    I've a premium account and I haven't exeeded my requests. What is the problem?

    Page URL:
    http://form.jotform.com/form/13611703668

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    JotForm Founder

    Answered by aytekin on September 07, 2012 at 08:21 AM

    We are sorry about this. It was caused by a data replication problem we had this week. I've now reset your counts, activated your account. Everything should be fine now. 

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    Answered by LaFontana on September 12, 2012 at 05:28 AM

    Ok! Thanks!

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    JotForm Support

    Answered by jonathan on September 12, 2012 at 05:46 AM

    Thank you for updating us.

    I just checked now also, and everything about the account seems to be fine.

    Have a nice day. =)

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    Answered by Bombah on September 12, 2012 at 07:34 AM

    We received the same "Over quota" message and we have in NO WAY gotten 100 submissions (allocated for free plans) in 5 days!!!!   Could you please take a look at this as my form is now "disabled"- it appears in the forums that others are getting the same message!

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    JotForm Support

    Answered by jonathan on September 12, 2012 at 07:46 AM

    @Bombah

    Please refer to your original post for my response. I had resolved this issue for you as well.

    Thanks.

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    Answered by letganse on September 27, 2012 at 04:36 AM

    Hello, we've got the same problem, please could do something ???? Regards.

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    JotForm Support

    Answered by idarktech on September 27, 2012 at 04:44 AM

    @letganse,

    I don't see any problem with your submissions counter and your account isn't overlimited. It seems to be fine here. Can you try to relogin and check your submissions limits? There shouldn't be a problem.

    Do let us know if you have any further questions. Thanks!