New Form Layout: Date format is seen MM/DD/YYYY format at submission

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    BrandOneVisuals
    Asked on October 19, 2017 at 08:15 AM
    I’m not sure this is correct!
    I had a client yesterday email me as they received the copy of the form they submitted and the date was MM/DD/YYYY which is confusing.
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  • Profile Image
    Rose
    Answered on October 19, 2017 at 08:28 AM

    We are sorry for this inconvenience. 

    I checked the date field on a demo form and I can confirm that the date format both on submission page and on the notification email is in MM/DD/YYYY format even though the only format for date field on New Form Layout is DD/MM/YYYY. 

    I escalated this problem to our developers. Once the problem is fixed, you will be notified via this thread. 

    Thank you in advance for your understanding. 

  • Profile Image
    cem
    Answered on November 23, 2017 at 02:34 AM

    Hey BrandOneVisuals,

    The presentation format (formats that users see when filling form submission) of date field changes based on the preferences of users. For example, while we see presentation format as dd.mm.yyyy, someone from US can view it as mm/dd/yyyy.

    On the other hand, due to technical limitations, we cannot represent submission data in their presentation format. Therefore, we were using  a normalized 'mm/dd/yyyy' format on submissions which has caused couple confusions when users enter in 'dd.mm.yyyy' format. To avoid these confusions, we currently changed our normalized format to 'yyyy/mm/dd' in order to at least avoid these kind of confusions.

    This change will not affect your previous submission data to avoid further problems at your end (We may change them as well if you want).

    We are really sorry for the inconvenience we have caused to you and for late answer.