Banned IP Address - 2nd post

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    Asked on October 19, 2017 at 10:45 AM

    I am unable to access my account while on my company network, however, can access it via my iPad and iPhone, which is not ideal.

    I have been working on my forms for nearly a month without any issues. This delay is hindering the work that I have to complete on a daily basis. 

    I need an immediate resolution to this matter and a valid explanation. If someone needs to call me, please do.

    Thank you

  • Profile Image
    Answered on October 19, 2017 at 11:35 AM

    I followed up with your original thread here:

    If you are still unable to access the site, follow up there and we will be happy to help.

  • Profile Image
    Answered on October 19, 2017 at 11:43 AM
    I am still unable to access via my company network IP. I haven’t had any issues since I opened this account.
    Please let me know if you need any additional information.
    Thank you,
    Tonya C. McNair
    Call Center Quality Assurance Specialist
    CARFAX Dealer Business Unit
    5860 Trinity Parkway, Suite 600
    Centreville, VA 20120
    Cell: 703.268.0627
    Office: 703.934.2664 x 4024