New Form Layout: Cannot submit after selecting a Appointment Slot

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    jaydhillon10
    Asked on October 20, 2017 at 04:03 AM

    Hi, I have added a screen shot.  When I select a time, I get an error and cannot click submit. I try to add a screen shot bit 1508486588Error when when submitting.JPG

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    candy
    Answered on October 20, 2017 at 08:51 AM

    We're sorry for the inconvenience you have. 

    I have cloned your form named "Interview Booking Request" on my side in order to test it. I am not able to replicate the issue on my side as you can see the screencast below:

    1508503700form-error-payment-2.gif

    As far as I understand the problem, you need to update Appointment Slot widget. Please update your Appointment Slot widget as you can see the screenshot below:

    1508503851Screen_Shot_2017-10-20_at_3_50

    Please test and let us know if the issue still persists.

    Thank you.

  • Profile Image
    jaydhillon10
    Answered on October 20, 2017 at 12:54 PM

    This is getting slightly frustrating as using your clone version I am still getting the same issue..

    See below. I am getting an error when booking a time not alternative time on question 6. See below. Can you come back to me urgently as I want to use this form today..


    1508518367I first select a time.JPG


    1508518417I get an error when trying the

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    Nik_C
    Answered on October 20, 2017 at 01:39 PM

    I was able to replicate this issue, the form is not submittable even after selecting the option from Appointment widget. The issue is actually related to time field that appears after Appointment widget and stays hidden, but still, the form is not submittable because of that field.

    I will forward this issue to our backend team for further checking. 

    We will inform you further through this thread.

    Thank you for your patience.

  • Profile Image
    jaydhillon10
    Answered on October 20, 2017 at 01:59 PM

    How long will this take?


    Do you have alternative solution, as I really need to get this form out today? Can go back to maybe your old version layout?



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    Marvih
    Answered on October 20, 2017 at 03:19 PM

    We do not have definite time as to when this will be fixed.

    https://form.jotform.com/72926212721957 I have cloned your form and change it back to the old layout, you can try cloning it and see if it will be formatted in old layout on your account.

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

  • Profile Image
    jaydhillon10
    Answered on October 20, 2017 at 03:28 PM

    You have done the form...however how do you submit this?  I was thinking of subscribing to Jot form in the future, but don't understand why basic things are not working...
  • Profile Image
    Marvih
    Answered on October 20, 2017 at 03:37 PM

    I have created a separate thread for your last reply to prevent confusion.

    It will be answered on this link https://www.jotform.com/answers/1278738

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    ceren
    Answered on November 27, 2017 at 10:05 AM

     Hello jaydhillon10,

    We're sorry for the inconveniences. The issue which causes your not to submit is fixed. I've cloned your form and made test submission. It seems everything is working fine now.

    Please check and let us know the problem still exists.