New updates do not appear while previewing form

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    Genfin
    Asked on October 20, 2017 at 04:35 AM

    Hi, I have noticed today that changes to forms are not updating either in preview or on the live hosted form.

    Why is this?

    This does not have to do with fields (like conditions) that need to be manually saved.

  • Profile Image
    Genfin
    Answered on October 20, 2017 at 06:21 AM

    This quite urgent, if someone could please assist. I have cleared both Jotform and browser cache.   Example form https://form.myjotform.com/72902298184564 but this is happening on all forms.

     

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    Rose
    Answered on October 20, 2017 at 07:56 AM

    We are sorry for this inconvenience. 

    We have been working on this problem. Once the problem is fixed, you will be notified via this thread. 

    Thank you in advance for your understanding. 

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    Rose
    Answered on October 20, 2017 at 08:02 AM

    The problem should be fixed now. Please check and let us know if the problem still persists on your side.