New updates do not appear while previewing form

Genfin

Asked on October 20, 2017 at 06:37 AM

Hi, seeing the same issue and I have cleared cache. Is this a server issue?

Which also makes me concerned on any issues on submission of forms.

JotForm Support

candy

Answered on October 20, 2017 at 07:03 AM

We're sorry for the inconvenience you have.

Currently, we do not have a server issue as far as I check on my side.

Could you please give us related form URL that you have this problem? So, that we can check and investigate the issue further.

Thanks.

Tangneytours

Answered on October 20, 2017 at 07:21 AM

we have the same issue....

Please advise!

Genfin

Answered on October 20, 2017 at 07:26 AM

https://form.myjotform.com/72902298184564

JotForm Support

Rose

Answered on October 20, 2017 at 07:59 AM

@genfin

your question was duplicated. We have already answered your concern in the following thread:

www.jotform.com/answers/1278152

Once the problem is fixed, you will be notified via that thread.

Genfin

Answered on October 24, 2017 at 02:36 AM

Hi, this is happening yet again.

JotForm Support

liyam

Answered on October 24, 2017 at 04:09 AM

I just cleared your form's cache, can you check again if the problem persists?

Thanks.

Dark

Answered on October 24, 2017 at 05:30 AM

Hi I am having the same issue.. it is not updating when I click preview. I have cleared my cache and it still does not work.

JotForm Support

Rose

Answered on October 24, 2017 at 07:14 AM

We are sorry for this inconvenience.

The problem should be fixed now. Could you please check and let us know if the problem still persists on your side?

Genfin

Answered on October 24, 2017 at 08:47 AM

All good thank you. This has happened a few times this last week or so. Is it something on your side our mine that I need to action?

I have tried cache clearing both on forms and my browser.

JotForm Support

candy

Answered on October 24, 2017 at 09:55 AM

The problem was on our side and our DevOps team has fixed it. You do not need to action.

Thank you very much for reporting us this problem. It helped a lot.

Joshua23

Answered on October 24, 2017 at 10:40 AM

Hi I am having the same issue with my form not updating

JotForm Support

david

Answered on October 24, 2017 at 12:26 PM

@Joshua23 This was fixed earlier but we are seeing more new reports that form updates are delayed. I will forward this to our developers to have a look. We will let you know as soon as we have any updates.

michael.rowe

Answered on October 24, 2017 at 12:52 PM

I am also experiencing the same problem with the forms not updating with changes. The response headers are showing "x-cache: HIT". I have tried using the "Clear Cache" button in settings but this has not helped.

JotForm Support

david

Answered on October 24, 2017 at 01:54 PM

Can you confirm if this is still occurring? Our developers flushed the caches on our end and forms should be showing current updates.

michael.rowe

Answered on October 24, 2017 at 02:40 PM

It appears to be fixed, thanks.