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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble getting two email alerts set.

    Asked by AdvocateAdvisor on September 07, 2012 at 02:05 PM

    Hello,

    I cannot get my form to be sent to me as the form creator and to the person who filled in the form at the same time.

    I can get either one of the email alerts to work alone, but not together.

    I have used "noreply@jotform.com" as the sender email, and that helped make each one work, but now I want to get both to work.

    --Steve Thurston

    Page URL:
    http://form.jotform.us/form/22485959875172

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    Answered by ItalyTech on September 07, 2012 at 02:48 PM

    Hi Steve and thanks for contacting us. 

    I've cloned your form and edited the email recipient on Notification 1.

    I've tried this form and I was able to receive both email (1 email notification and 1 autoresponder).

    You can see this form on "My Forms" section. I may suggest you to change recipient email in this cloned version and test this form. If this work good you can embed this version on your site. Hope this helps. Alessandro

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    Answered by AdvocateAdvisor on September 08, 2012 at 12:03 PM

    THANKS!

    Sorry, I think I sent accidentally a couple of my tests to you. Ignore them

    Turns out the problem was with this old Postini spam filter--it took the emails out of the system, but then wouldn't let me see them in my spam folder until it sent an email. My stupid office email is junk.

    Meliora,

    Steve

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    JotForm Support

    Answered by Deygus on September 08, 2012 at 12:24 PM

    On behalf of my colleague we are happy that your problem was solved. If you have further questions or need help with anything else feel free to let us know!