What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I recevied an upgrade notice

    Asked by Courtney on September 07, 2012 at 05:07 PM

    When I go to the site to login, it says my email or username is not valid, yet I received an upgrade notice from you to my email address at




    None of my forms are working either?

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    JotForm Support

    Answered by EduardoMendez on September 07, 2012 at 06:33 PM

    Hello, you have two accounts. 

    One is a free account User name: ASAP

    The other one is a guest account User name: guest_22506271147044

    You can retrieve your login information by going to the login area  and requesting it to your email address.

    Hope that helps!