Colors not updating on my form

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    Asked on September 07, 2012 at 07:02 PM

    I used a predefined Template and did some color changes. 


    While this shows up in the editor, the preview shows the form using the old font colors (a dark reddish color instead of orange). 


    How do I ensure that the correct colors are used?

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    Answered on September 07, 2012 at 08:34 PM

    Hello.  Can you tell us which part of the form has those font colors that you have stated?  I checked your form via the form builder and it appears the same as how it is previewed live.

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    Answered on September 07, 2012 at 08:41 PM

    In addition to my colleague's observation:  If you would like to edit the color of the labels for the fields of your form, you can do so by choosing the color from the font color option.

    Let us know if that helps!

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    Answered on September 11, 2012 at 05:24 PM


    Thanks for the response. 


    Actually it looks like the real problem is that my edits are not being reflected instantly by the actual form reached via a URL. 

    How long does this process actually take? 

    For example, the current form located here:

    Has an obvious proportions error with the banner image which I already corrected. In preview mode I see the correct banner image, but yet on the actual form itself it is showing up strangely. 

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    Answered on September 11, 2012 at 06:26 PM


    We are currently migrating into new more powerfull servers and this is causing a temporary deay in the replication of forms.  Since we are on a cloud of servers, your form needs to be replicated to every server that we use.  This is why a good suggestion may be to work on the server where the form is actually hosted.  We apologize for this problem and assure you that we are working to get it resolved.