What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't receive notification emails

    Asked by traveluniversecafe on September 08, 2012 at 02:23 AM

    I tried to test it to JOTFORM EMAIL ALERT(test email) it worked, but when Im trying to test to my website I can't receive email alet. Pls. Help . Thany you. 

    Page URL:
    http://traveluniversecafe.com/contact-us/

  • Profile Image

    Answered by ItalyTech on September 08, 2012 at 02:41 AM

    Hi and thanks for contacting us. I may suggest you to change "Sender Name" to "Full Name" field. You can do this by opening your email notification and clicking on a "Reply-to Settings" button. Please also check your spam folder. My final suggestion is to whitelist this Ip Address:

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    Hope this helps. Do not hesitate to contact us if you need further help. Alessandro

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 08, 2012 at 07:22 AM

    @traveluniversecafe

    In addition, you may want to use these settings for your notification email:

    Let us know if it helps in any way. Thank you!