I can't receive notification emails

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    Asked on September 08, 2012 at 02:23 AM

    I tried to test it to JOTFORM EMAIL ALERT(test email) it worked, but when Im trying to test to my website I can't receive email alet. Pls. Help . Thany you. 

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    Answered on September 08, 2012 at 02:41 AM

    Hi and thanks for contacting us. I may suggest you to change "Sender Name" to "Full Name" field. You can do this by opening your email notification and clicking on a "Reply-to Settings" button. Please also check your spam folder. My final suggestion is to whitelist this Ip Address:

    Hope this helps. Do not hesitate to contact us if you need further help. Alessandro

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    Answered on September 08, 2012 at 07:22 AM


    In addition, you may want to use these settings for your notification email:

    Let us know if it helps in any way. Thank you!