Payment

  • Profile Image
    firata
    Asked on October 23, 2017 at 05:03 PM

    Hi there,

    On 21 October 2017 I've received an email regarding my credit card expired and asking to update it.

    In my credit card statement appear double charged on 20/10/2017 and 21/10/2017.

    Could you please double check and refund it?

    Thank you, look forward to hear from you ASAP

    Regards,

    Diva Beauty


  • Profile Image
    Jeanette
    Answered on October 23, 2017 at 10:37 PM

    The payment appears as failed, or declined by your bank.

    1508812344temp.png


    So if the system took the money, it should eventually send it back to your account, let's give 5 business days, and if nothing happens, please contact us again.

    1508812603tempo.png