Payment

  • firata
    Asked on October 23, 2017 at 5:03 PM

    Hi there,

    On 21 October 2017 I've received an email regarding my credit card expired and asking to update it.

    In my credit card statement appear double charged on 20/10/2017 and 21/10/2017.

    Could you please double check and refund it?

    Thank you, look forward to hear from you ASAP

    Regards,

    Diva Beauty


  • Jeanette JotForm Support
    Replied on October 23, 2017 at 10:37 PM

    The payment appears as failed, or declined by your bank.

    1508812344temp Screenshot 10


    So if the system took the money, it should eventually send it back to your account, let's give 5 business days, and if nothing happens, please contact us again.

    1508812603tempo Screenshot 21