What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Updating the form is taking way too long

    Asked by quiltregister on September 08, 2012 at 07:16 PM

    I created my first form yesterday...... updated it today and see to my surprise it takes not just forever... it does not even update it. I use the form on your site..... not in my site. 

    Why and will it always take that long?? I would like to use your site for my clients, so I need a premium account, but that updating has to work........ :-)

    Thank you very much!

    Page URL:
    http://form.jotform.us/form/22512067349149

  • Profile Image
    JotForm Support

    Answered by jonathan on September 08, 2012 at 07:42 PM

    @quiltregister

    We apologize if this causes an inconvinience for you. But to tell you, the application performance may really vary a lot, depending on what is happening on the end user's side. I could not reproduce your issue, since currently it is not happening on my end... this also means that, I could not really offer a concrete related resolution. 

    But I would like to inform you also that the platform will be getting an update soon. This is to provide an even more streamlined application that can achieved the best global performance as possible.

    Please inform us if you have further inquiry.

    Thanks.

  • Profile Image

    Answered by tvilling on September 08, 2012 at 08:24 PM

    I'm experiencing similar problems, and I haven't before - even though we're quite the heavy users.

    I've waited 1 hour now for my form to update.

    It seems to have been a sharp increase in performance, which has happend rather abruptly with the past 2 hours or so.

    Hope you get things back on track with your otherwise excellent product! :-)

  • Profile Image

    Answered by quiltregister on September 08, 2012 at 08:33 PM

    If you use the link above I send you.... 

    http://form.jotform.us/form/22512067349149 

    the form color is white/gray..... and has only a few fields........around 12 

    if you go into my account and look at the preview of the only form I have in there, it has the color orange around...... has about double the fields and even has a picture of a girl in there. But then when you click and see the same form on the Internet...... you will see what you see with the link above... a white gray form....... :-(

    As many websites I have created, everytime I change something....3 seconds later it is "real" on the internet........ Why not here??? 

     

    here you see how it should look.......... I just "put it in my one of my sites"

    http://productsunshine.com/form1.html

    Thanks!

     


  • Profile Image
    JotForm Support

    Answered by idarktech on September 08, 2012 at 08:43 PM

    Hi Guys,

    If you can't still view the updated version of your forms, please try the following fix.

    Instead of using "form" on your FORM URL, try replacing it with "www". Example:

    http://form.jotform.us/form/22512067349149

    http://www.jotform.us/form/22512067349149

    Just do the same on your form embed codes.

    Like what my colleague have mentioned, I can't reproduce the problem here as I can see your updated forms, but few users have reported the same issues so I think the form displays differently on your end.

    Hope this fix works for you. Please keep on viewing your form in a short while as it may appear updated in a couple of minutes.

    Thanks.

  • Profile Image

    Answered by tvilling on September 08, 2012 at 08:54 PM

    Yep - that did the job! Thanks :-)