Account autosuspended

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    jlchan 
    Asked on October 25, 2017 at 12:45 AM

    i cant loggin, please help me

  • Profile Image
    liyam
    Answered on October 25, 2017 at 04:00 AM

    You have a form asking for a driver's license and this caused the automated suspension of your account.

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms.

    In order to reactivate your account immediately, we will have to delete the driver license field in your form, or you can provide us the reason for its collection.

    We will look forward to your response.

  • Profile Image
    jlchanpalma
    Answered on October 25, 2017 at 02:09 PM

    Ok, i agree, and tell you about the driver´s license ask its only with yes or not response. not for specific number o data.

    hope this reason be aviable for the form.

     thanks.

  • Profile Image
    aubreybourke
    Answered on October 25, 2017 at 03:58 PM

    Yes that's acceptable, you can ask if they hold a drivers license ( yes/no ) question.

    Your account is now active.