Some are having trouble registering

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    WVjd5253
    Asked on October 25, 2017 at 04:01 PM

    I have had at least three people contact me that they are unable to register.  The first one told me that that the message stated that registration was closed.  I checked the form and the setting was wrong stopping registration too soon. 

    The correction was made on Monday, but today I received two more saying:

    Yes, please count me in . . .  as I go to requester (sic) online it says the site is no longer available but please get me registered .


    I was able to go to the link, and register both with no difficulty.  I have received other registrations as well, who had no problem.


  • Profile Image
    jonathan
    Answered on October 25, 2017 at 06:13 PM

    We apologize for the inconvenience caused. Can you please clarify if your users were still having the issue using your form https://form.jotform.us/WVjd5253/elkins

    I did checked, but so far I could not find any issue with the form.

    It can be submitted properly.

  • Profile Image
    WVjd5253
    Answered on October 26, 2017 at 08:43 AM
    That is what I found when I submitted the information from those who emailed me with problems. For some reason, I had no problem but they did. I will let you know if I receive any more complaints of problems.
    ...
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    aubreybourke
    Answered on October 26, 2017 at 10:56 AM

    The only setting I see related to this error is that your form is set to disable after 46 submissions. According to your statistics you have currently used 20.

    1509029649Microsoft Edge 26_10_2017 15_5

    As my colleague mentioned earlier. Your form seems to be working fine. If you encounter any more issues please get straight back to us.